JOB DESCRIPTION
1. Support Internal IT System Operations
Participate in administering and operating the company’s IT systems:
- Microsoft 365
- Azure
- Domain, DNS, and Hosting
- LAN, WAN, and Wireless networks
- Firewall
- Servers and VMware virtualization environment
Monitor the operating status of IT systems and coordinate to resolve arising incidents.
2. IT Helpdesk
- Receive and handle support requests from users.
- Install and configure computers, software, and office equipment.
- Troubleshoot issues related to computers, printers, networks, Microsoft 365, and work-related software.
3. IT Asset Management
- Support the management of IT devices: laptops, desktops, phones, network equipment, and licensed software.
- Perform allocation, recovery, inventory, and status updates of IT assets.
4. Information Security & ISO Support
- Participate in maintaining information security activities.
- Support updating ISO documents, procedures, and forms.
- Support organizing information security awareness training programs for employees.
5. Training & Office Operations Support
- Guide new employees on the company’s IT regulations and tools.
- Coordinate to resolve issues related to facilities, electricity, network, cameras, and office equipment when needed.
JOB REQUIREMENTS
Education
- University degree in Information Technology, Information Systems, Computer Networking, Information Security, or related fields.
- Candidates graduating with Good, Very Good, or Excellent classification are preferred.
Professional Knowledge
- Basic knowledge of Windows OS, Microsoft 365, TCP/IP networking, Active Directory, and enterprise IT infrastructure.
- Knowledge of or coursework in Azure, VMware, and Firewall is an advantage.
Skill:
- Good logical thinking.
- Fast learning ability.
- Proactive in researching and solving problems.
- Good communication with users.
- Service-oriented mindset and a strong sense of responsibility.
Personal Requirements
- Smart, agile, and hardworking.
- Long-term development orientation in IT infrastructure and system administration.Willing to learn from practical work.
- Honest, careful, and a good team player.
Special Preferences
- Fresh graduates or soon-to-graduate students able to work full-time.
- Prior experience managing computer labs or school networks, participating in IT infrastructure projects, or joining technical competitions, scientific research, or technology activities.
- Certifications or coursework in Azure Fundamentals, Microsoft 365 Fundamentals, CCNA, or MCSA (or equivalent).
Development Orientation
The candidate will be trained and directly involved in:
- Microsoft 365 and Azure administration.
- Enterprise IT infrastructure administration.
- Information security.
- System operations following ISO standards.
- IT asset management and internal IT services.
BENIFITS
Attractive Rewards Package
- Probation: 2 months (full 100% offer)
- 13th-month salary together with an annual KPI bonus.
- Performance-based salary review aligned with your role and contribution.
- Premium maternity benefits: 6-month leave with 50% business performance salary + 100% salary under Social Insurance.
Health & Wellness
- Annual comprehensive health check-up.
- Full Citek Care health insurance package
Learning & Development
- Professional training programs delivered by Citek experts and external training expert
- Personalized development roadmap (IDP) tailored to your career growth.
- Opportunity to become an internal trainer and share your expertise.
Workspace & Tools
- Fully equipped with a company laptop and professional-grade monitor.
- Grab Business and Xanh SM accounts for convenient mobility
Work Environment
- A young, dynamic, and supportive workplace that empowers creativity and personal development.
- Opportunity to work on global projects of fast-developing companies and be a part of innovation, big SAP projects.
Culture & Engagement
- Annual company trips (domestic or international).
- Regular team-building activities and corporate events: birthdays, YEP, sports clubs, and more.
- Half-day off on your birthday (fully paid) and monthly Happy Friday (WFH).
