PMO MANAGER

POSITION OVERVIEW:

The PMO position is responsible for managing the entire lifecycle of SAP ERP projects within the organization, including SAP On-Premise, SAP S/4HANA Cloud Private Edition (RISE with SAP) and SAP S/4HANA Cloud Public Edition (GROW with SAP) solutions, applying PMI standards (PMBOK® Guide) together with the SAP Activate methodology. The candidate must be able to monitor go-live projects, manage warranty services, maintenance and roll-out, and ensure every project is delivered within the approved scope, schedule, budget and quality.

JOB DESCRIPTION

PMO Governance & Methodology:

• Set up and maintain the PMO framework: governance structure, roles and responsibilities (RACI matrix), phase gates, standard templates and tools.
• Run the governance cadence of each project: weekly status meetings, monthly Steering Committee meetings and the escalation path.
• Work with the consulting centers to continuously improve Citek's implementation methodology; capture and share lessons learned across projects.

Planning, Baseline & Change Control:

• Work with Project Managers at initiation to establish the project charter, stakeholder register, project management plan and baselines for scope (WBS), schedule and budget.
• Maintain the integrated master schedule, critical path and cross-workstream dependencies; track effort and cost against baseline using Earned Value Management.
• Operate integrated change control: log change requests, assess their impact on scope, schedule, cost and risk, and obtain approval before implementation.
• Plan consultant allocation across projects; resolve or escalate resource conflicts.

Go-live, Warranty & Maintenance:

• Monitor and ensure the progress and quality of all SAP projects through go-live. Verify go-live readiness (cutover plan, Go/No-Go criteria) and hypercare exit criteria.
• Ensure that warranty services (free of charge) are performed efficiently, in accordance with procedures and within the contractual warranty scope and period.
• Manage the performance of paid maintenance contracts, ensuring customer needs and expectations are met. Monitor service level agreement (SLA) compliance, ticket backlog and contract utilization.
• Close projects formally: final acceptance, project closure report, lessons learned and handover to the support team.

Roll-out:

• Plan and execute roll-out projects for existing customers, ensuring seamless integration with the deployed SAP system.
• Support project teams in developing roll-out plans, resources, and time management.

Risk, Issue & Quality Management:

• Identify, analyze, and develop risk management plans for each project; maintain the RAID log (risks, assumptions, issues, dependencies) with owners, response actions and due dates.
• Ensure issues are resolved promptly to protect the interests of the customer and the organization; escalate critical issues through the agreed escalation path.
• Conduct quality gate reviews at the end of each phase to confirm that deliverables meet the acceptance criteria before the project moves to the next phase.

Contract & Subcontractor Management:

• Track each project's contractual obligations: deliverables, milestones, acceptance criteria and payment terms; prepare acceptance documents with the Project Manager.
• Monitor subcontractors and third-party vendors against their statements of work: schedule, deliverables, quality and acceptance.

Stakeholder Communication, Reporting and Analysis:

• Establish regular reports on project progress, service quality, and performance to present to stakeholders: weekly status reports, Steering Committee materials and a portfolio dashboard of project health (scope, schedule, budget, quality).
• Maintain the communication plan, meeting minutes and action log; follow up every action item to closure.
• Collect and analyze customer feedback to improve processes and service quality; track customer satisfaction and service KPIs.

REQUIREMENT

• Education: University degree in related fields (Business Administration, Information Technology).
• Certification: PMP (Project Management Professional) certification issued by PMI, active and in good standing (mandatory). PMI-ACP or SAP Activate Project Manager certification is a plus.
• Experience: Minimum 5 years of experience in project management, especially SAP go-live projects, including at least 2 full-cycle SAP ERP implementations in a Project Manager or PMO role, and understanding of RISE (Private Cloud) and GROW (Public Cloud) deployment processes.
• Experience in governing multi-workstream projects with subcontractors and third-party vendors is an advantage.
• Skills (PMI Talent Triangle):

+ Ways of Working: predictive, agile and hybrid delivery (SAP Activate); planning, scheduling, cost control, Earned Value Management and risk management.

+ Power Skills: communication, teamwork, negotiation, conflict resolution, analytical thinking and problem solving.

+ Business Acumen: understanding of IT service contracts, project financials and the customer's business priorities.

• Tools: proficient in project management tools (Microsoft Project or equivalent) and Microsoft Office; SAP Cloud ALM or SAP Solution Manager is a plus.
• English: IELTS 6.0 or equivalent qualifications. Able to write reports and present to steering committees in English.

BENEFITS

Attractive Rewards Package 

• Competitive salary.
• Probation: 2 months (full 100% offer)
• 13th-month salary together with an annual KPI bonus.
• Performance-based salary review aligned with your role and contribution.
• Premium maternity benefits: 6-month leave with 50% business performance salary + 100% salary under Social Insurance.

Health & Wellness

• Annual comprehensive health check-up.
• Full Citek Care health insurance package 

Learning & Development

• Professional training programs delivered by Citek experts and external training expert
• Personalized development roadmap (IDP) tailored to your career growth.
• Opportunity to become an internal trainer and share your expertise.

Workspace & Tools

• Fully equipped with a company laptop and professional-grade monitor.
• Grab Business and Xanh SM accounts for convenient mobility

Work Environment

• A young, dynamic, and supportive workplace that empowers creativity and personal development.
• Opportunity to work on global projects of fast-developing companies and be a part of innovation, big SAP projects.

Culture & Engagement

• Annual company trips (domestic or international).
• Regular team-building activities and corporate events: birthdays, YEP, sports clubs, and more.
• Half-day off on your birthday (fully paid) and monthly Happy Friday (WFH).